Support

Questions about Delivery Gadgets, or a chart that doesn't look right? We're glad to help.

Many answers are already in the documentation: how to set up each chart and how it calculates its numbers.

How to reach us

Open a request in our support portal or email support@deliverygadgets.com. Both reach the same place. We answer in English and German.

To help us help you quickly, tell us which gadget is affected, what you expected and what you saw, and add a screenshot if you can. Please leave out personal data we don't need.

When you'll hear from us

We aim to send a first response within two business days. Business days are Monday to Friday in Central European Time (CET/CEST), excluding public holidays in Bavaria, Germany. This target is for our first response; how long a fix takes depends on the problem.

What support covers

• problems and errors in the app,
• installing and configuring the gadgets,
• how a chart calculates its numbers: which work items count, why one is missing, what a notice in a chart means,
• questions from Jira administrators about data access and privacy.

Support does not cover administering Jira itself (filters, workflows, permissions), interpreting what your team's numbers mean or how to improve them, or custom development. Feature requests are welcome. We read every one, but can't promise if or when a suggestion is built.

Support is the same whether you're on a trial, the free plan or a paid subscription.

Licences and billing

Atlassian handles purchases, invoices, refunds and licence changes for Marketplace apps. For those, please contact Atlassian.

Reporting a security issue

Please report security vulnerabilities by email to security@deliverygadgets.com.